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Based on the analysis of the implantation of a system of telephone listening, we offer a reflection on the issues involved in providing support by telephone in a public hospital establishment. Set up during the health crisis linked to Covid-19, the system makes it possible to evaluate and orientate multiple and varied requests received at a distance, and also imposes a reorganization of our frameworks of professional practice which we will discuss from three angles: the trinome of listeners (nurse, social worker, psychologist); the injunction to respond; and the distant proximity created by the virtual dimension of the telephone. The particular context of the shutdown permeates the whole of our reflection, because it created a temporal suspension and a sensitive experience without precedent in our contemporary societies, calling into question our roles as carers and our ways of caring.