Commitment in online communities: the key role of opinion leaders
Type de matériel :
45
• Research objectivesMany studies address the issue of commitment in virtual communities. However, the relationship between the notion of commitment and online opinion leader has gray areas. This research aims to reveal and understand the nature - or forms - of commitment of members in virtual communities. • MethodologyFour types of virtual communities were analyzed using a netnographic approach. • ResultsThe results show that, in addition to brand commitment and community commitment, there is another type of commitment within the virtual community: commitment to the opinion leader. In addition, this research shows that engagement in virtual communities can be revealed through certain behavioral or attitudinal expressions. • Managerial implicationsThese results therefore provide levers for managers to foster commitment in these online platforms. • OriginalityThe demonstration of the role of opinion leader in formation of commitment in virtual communities.
Réseaux sociaux