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Digital pedagogical innovation can be achieved by the provision of ICT (information and communications technology) applications, which are supposed to support pedagogical methods. In the field of higher education in particular, this leads on the one hand to the training of teaching staff in the use of digital pedagogical applications, and on the other hand to the monitoring of the dedicated support services that ensure the development and maintenance of these tools. This research will focus on the relationship between teaching staff and support services and their respective activities. It will address the question of the implementation of digital pedagogical applications and the collaboration of these two centers of expertise. The research will be based on an analysis of twenty-eight in-depth interviews. It aims to enrich our understanding of the difficulties related to human resource management in the deployment of digital pedagogical tools to teaching staff and support services.