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Real estate development is a competitive field that involves several players at different scales (Benites-Gambirazio et al. 2016). In order to succeed in a construction operation, this operation must meet the needs of each stakeholder. KAPA Promoteur is a company whose professional objectives are to build better and promote the well-being of occupants. However, the current market and the needs of each stakeholder influence how projects are designed. The objective of this study is to demonstrate that carrying out innovative operations makes it possible to respond to stakeholders’ needs. For the purpose of this study, investigations and field research were carried out, including questionnaires sent to a range of actors. Their participation made it possible to better understand the issues that concern them and to consider possible solutions. Based on these findings, an action plan was put in place. This plan consists in designing tools that allow KAPA Promoteur to build its future construction operations in line with actors’ needs, while differentiating itself and providing an innovative offer.