Economic performance and quality in service relationships: from contradiction to mutual reinforcement
Type de matériel :
TexteLangue : français Détails de publication : 2019.
Sujet(s) : Ressources en ligne : Abrégé : Based on the idea that the coexistence of economic performance and service quality is contradictory into service relationship, this research identifies the points of mutual reinforcement between these two dimensions of performance. Our results explain and moderate the tension between these two dimensions and highlight how the mutual reinforcement between them two is carried out.
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Based on the idea that the coexistence of economic performance and service quality is contradictory into service relationship, this research identifies the points of mutual reinforcement between these two dimensions of performance. Our results explain and moderate the tension between these two dimensions and highlight how the mutual reinforcement between them two is carried out.
Réseaux sociaux