Well-being as an antecedent of customer orientation: test of an exploratory model
Type de matériel :
TexteLangue : français Détails de publication : 2019.
Sujet(s) : Ressources en ligne : Abrégé : This article tests empirically the relationship between well-being at work and customer orientation. Drawing on social exchange theory, we hypothesize that the relationship between well-being and customer orientation is mediated by job satisfaction and organization affective commitment. The model is tested through two quantitative studies on samples of salespeople (n=161 and n=91). Results confirm the serial relationship between well-being, job satisfaction, affective organizational commitment and customer relationship. Theoretical and managerial implications are proposed.
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This article tests empirically the relationship between well-being at work and customer orientation. Drawing on social exchange theory, we hypothesize that the relationship between well-being and customer orientation is mediated by job satisfaction and organization affective commitment. The model is tested through two quantitative studies on samples of salespeople (n=161 and n=91). Results confirm the serial relationship between well-being, job satisfaction, affective organizational commitment and customer relationship. Theoretical and managerial implications are proposed.
Réseaux sociaux