ISO 9001 Quality Management Systems in Local Government Institutions in Poland: Past, Present, and Future
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TexteLangue : français Détails de publication : 2020.
Ressources en ligne : Abrégé : The aim of this article is to identify and assess the development of ISO 9001 Quality Management System (ISO 9001 QMS) applications in Polish local government institutions (LGIs) in the years 1999-2015. We conduct our analysis on the basis of a questionnaire survey carried out among LGIs in 2015 (with 77% rate of response). We prove that ISO 9001 QMS is dominant in Polish LGIs and we showed that its implementations were geographically concentrated and dependent on the size of an LGI.
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The aim of this article is to identify and assess the development of ISO 9001 Quality Management System (ISO 9001 QMS) applications in Polish local government institutions (LGIs) in the years 1999-2015. We conduct our analysis on the basis of a questionnaire survey carried out among LGIs in 2015 (with 77% rate of response). We prove that ISO 9001 QMS is dominant in Polish LGIs and we showed that its implementations were geographically concentrated and dependent on the size of an LGI.
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