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This paper describes an experience of working in an Italian mental health service during the first lockdown due to the COVID-19 pandemic. Operators suddenly found themselves without clients in their services and had to face not only their own anxieties and fears of contagion and death, but also the vacuum in which they were forced to operate. The author reflects on the personality characteristics of mental health professionals, the reactions of users to isolation, and the changes in the setting and mindset of the therapist when forced to move work online. The change was epochal and perhaps allowed a new contact with the sense of limitation and the need for greater humanization of psychological intervention techniques. The return of psychological work to a presence format confirms that nothing is the same as before.