Auriacombe, Brigitte <br/><br/>
Tipping: What those giving or receiving a tip really think 

 -  2017.<br/>							 
<br/><br/> 44 
<br/><br/> This article explores the meaning of tipping, both for those who give and those who receive tips. A qualitative study of customers and staff in different service sectors revealed four quite different interpretations of tipping. Each interpretation places tipping within a different dimension of the service relationship—the production of service, the contract, the social relationship, and the personal relationship—and constructs the tip either as compensation or as a gift. This in-depth study of tipping ends with managerial recommendations concerning tipping.