TY  - BOOK
AU  - Barrow,David
AU  - Barrow, David
AU  - Kingston, Andrew
TI  - Education in Service Management: A guide to building a successful service management career and delivering organisational success
SN  - 9781787784673
PY  - 2023///
PB  - IT Governance Publishing
N2  - An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers
UR  - https://international.scholarvox.com/netsen/book/88973508
ER  -