TY  - BOOK
AU  - Tahar,Caroline
TI  - Business revenues for a public service: A paradoxical strategy?
PY  - 2018///.
							
N1  - 43
N2  - This article explores how a hybrid organization can manage a service paradox related to its dual rationale of public service and client service. The service recipient is central in this issue: user according to its social mission, client according to its commercial rationale. Action-research highlights that their role is crucial in this contradiction resolution: they can be an external reference for internal players or an external player who overcomes the paradox through their consumption choice
UR  - https://shs.cairn.info/journal-revue-francaise-de-gestion-2018-5-page-77?lang=en
ER  -