TY  - BOOK
AU  - Sicilia,Mariafrancesca
AU  -  Guarini,Enrico
AU  -  Sancino,Alessandro
AU  -  Andreani,Martino
AU  -  Ruffini,Renato
TI  - Public services management and co-production in multi-level governance settings
PY  - 2016///.
							
N1  - 2
N2  - From a normative stance, co-production has been recommended at all stages of the public service cycle. However, previous empirical studies on co-production have neglected the question of how to make this happen. Moreover, little attention has been paid to how co-production might occur in multi-level governance settings. The aim of this article is to fill these gaps, identifying triggers and organizational and managerial issues that could support the adoption of co-production in multi-level governance settings. The empirical analysis is based on a case study of services for autistic children. The findings highlight that co-production was prompted by inter-organizational arrangements and that trust-building among the actors played a pivotal role in nurturing a coproduction approach.Points for practitionersFrom an organizational perspective, our case study shows that, in order to foster coproduction in multi-level governance settings, all stages of the public service cycle should be aligned and inspired by the same logic. From a managerial perspective it highlights that the implementation of co-production requires new managerial skills and tools. Public managers are asked to listen to community groups and individuals, to mobilize collective resources and knowledge, and exercise a meta-governance role. Finally, in order to have co-produced services, our findings point to the need to start thinking differently about the roles of civil society and government in satisfying the common good
UR  - https://shs.cairn.info/journal-international-review-of-administrative-sciences-2016-1-page-11?lang=en
ER  -