TY  - BOOK
AU  - Lalart,Pierre
AU  -  Coleman,Phil
AU  -  Baccou,Lise
AU  -  Drweski,Philippe
AU  -  Gratton,Emmanuel
TI  - A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman
PY  - 2023///.
							
N1  - 56
N2  - This interview features an exchange between Pierre Lalart, President of the French Espaces de Rencontre Federation, and Phil Coleman, Communications Officer for Contact Centres in the uk, and hinges on a report from both countries that highlights their points of divergence and convergence. The interview includes three areas of investigation. The first covers the history and functioning of each structure, the second details changes in clinical and social practices within them, while the third sheds light on the lessons learned from this comparative perspective
UR  - https://shs.cairn.info/journal-dialogue-2023-2-page-107?lang=en&redirect-ssocas=7080
ER  -