TY  - BOOK
AU  - Gilbert,Patrick
AU  -  Gurtner,Emmanuelle
AU  -  Soulerot,Marion
TI  - Performance management: Sense and nonsense at work
PY  - 2021///.
							
N1  - 76
N2  - In public organizations, the need for modernization often results in the introduction of performance indicators. Through an exploratory study based on a documentary analysis and a series of individual and collective interviews, we look at Pôle Emploi agents' perceptions of the effects of a performance management model on work. Although it was conceived as a vector for sensemaking guiding and supporting the work of agents, the performance management model sometimes leads them to lose their sense of mission. It even confronts them with nonsense situations when they apply the model too instrumentally
UR  - https://shs.cairn.info/journal-agrh1-2021-1-page-13?lang=en&redirect-ssocas=7080
ER  -