Rutambuka, David <br/><br/>
How do mergers and acquisitions impact customer satisfaction? 

 -  2022.<br/>							 
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<br/><br/> This research analyzes M&A performance in terms of customer satisfaction. We find that customer satisfaction differs according to the type of M&A and the sectors in which the firms operate. Finally, we make recommendations for increased M&A success. This empirical study is based on 2,769 M&A operations carried out by 139 companies over the course of 21 years.