TY - BOOK AU - Rutambuka,David TI - How do mergers and acquisitions impact customer satisfaction? PY - 2022///. N1 - 32 N2 - This research analyzes M&A performance in terms of customer satisfaction. We find that customer satisfaction differs according to the type of M&A and the sectors in which the firms operate. Finally, we make recommendations for increased M&A success. This empirical study is based on 2,769 M&A operations carried out by 139 companies over the course of 21 years UR - https://shs.cairn.info/journal-management-et-avenir-2022-1-page-83?lang=en&redirect-ssocas=7080 ER -