TY  - BOOK
AU  - Tchuente,Monique
AU  -  Tsapi,Victor
TI  - Impact of service elements on learners’ satisfaction in the context of in-house training: case of a blended learning project
PY  - 2019///.
							
N1  - 11
N2  - Eight elements that characterize the services of blended learning in the context of in-house training are identified. It is proposed to evaluate them using a variant of the expectation’s confirmation model where the perceived quality has a direct impact on satisfaction. The tetraclasse model introduced by Llosa is then selected to analyze the impact of these service elements on learners’ satisfaction. A case study conducted on a Cameroonian company is presented
UR  - https://shs.cairn.info/journal-recherches-en-sciences-de-gestion-2019-5-page-111?lang=en&redirect-ssocas=7080
ER  -