Chêne, Anne-Claire

Can companies trust the concept of trust? - 2017.


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Using control to build trust in organizations? No way! And yet. . . This research, conducted with employees and managers of an organization that has chosen trust as an organizational principle, invites us to consider how control makes it possible to develop not a paradoxical trust, but an assured trust. This requires a combination of a positive view of the individual and a willingness to embrace risk rather than control it, allowing control to be used cooperatively for the common good.