Duarte, Anne-Paule

Hospital Crisis Situations: Challenges or Opportunities for the Emergence of Learnance? - 2016.


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This qualitative study explores the opportunities for learnance inherent in hospital crisis situations through an empirical investigation based on interviews with 31 health professionals from several French hospitals. A mapping of crisis situations at both macro and micro levels of the organization was carried out based on participants first-hand accounts. Learnance appears in the form of informal learning and highlights the institutional context as a ́learning organization. Health professionals demonstrate genuine intra- and interpersonal skills. A self-reflective approach to learning on the job emerges along with personal self-efficacy and a pooling of diverse resources that are rooted in training as well as in professional and personal experience.