000 01666cam a2200169 4500500
005 20250128182756.0
041 _afre
042 _adc
100 1 0 _aD’hont, Laura
_eauthor
700 1 0 _a Picque-Kiraly, Claire
_eauthor
245 0 0 _aTrust and distrust in experts: An exploratory study in a research and development center
260 _c2024.
500 _a98
520 _aThis article explores the mechanisms of trust and distrust in experts. In research and development (R&D) centers, experts are the scientific and technical staff who bring a competitive edge to the organization thanks to their specific skills. While trust is an essential condition for the exercise of the expert role among those seeking expertise, it remains largely understudied. The issue addressed in this article is as follows: How do expertise seekers express their trust in experts? To answer this question, we conducted a qualitative exploratory study at an R&D center, interviewing thirty-two experts, sixteen managers, and nine members of the executive committee or human resources managers (HRMs). Our results reveal a coexistence of trust and distrust toward experts, which can be explained by an ambiguous role of managers and contextual factors that generate distrust. Our contributions shed light on the paradoxical expression of trust in experts and give rise to managerial implications.
786 0 _nRIMHE : Revue Interdisciplinaire Management, Homme & Entreprise | 13o 55 | 2 | 2024-09-24 | p. 21-37 | 2259-2490
856 4 1 _uhttps://shs.cairn.info/journal-rimhe-revue-interdisciplinaire-management-homme-entreprise-2024-2-page-21?lang=en&redirect-ssocas=7080
999 _c1055947
_d1055947