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041 _afre
042 _adc
100 1 0 _aTack, Ineke
_eauthor
700 1 0 _a de Veirman, Marijke
_eauthor
700 1 0 _a Hudders, Liselot
_eauthor
245 0 0 _aBuilding a luxury brand on Instagram: The case of Delvaux
260 _c2020.
500 _a81
520 _aThis case study examines Delvaux’s Instagram marketing activities using Kim and Ko’s (2012) conceptual framework of the five dimensions of social media marketing activities, namely entertainment, interaction, trendiness, customization, and word of mouth. More specifically, based on a survey among 195 luxury consumers, a structural equation model is developed to explore how each of these dimensions affect customer brand equity and purchase intentions. The study demonstrates that trendiness, entertainment, and word of mouth have a positive impact on customer brand equity. Moreover, entertainment and word of mouth reinforce purchase intention, while trendiness had a significant negative effect on purchase intention. Furthermore, it was found that the effect of consumer’s overall impression of Delvaux’s Instagram marketing activities on purchase intention is partly mediated by customer brand equity. These findings suggest that luxury brands’ marketing efforts on Instagram could have significant positive effects on customer brand equity and, consequently, purchase intention, and thus provide further evidence that social media marketing can be an important and cost-effective marketing tool for luxury brands in the digital age. JEL codes: M30, M31
690 _acustomer brand equity
690 _afashion industry
690 _aInstagram
690 _aluxury
690 _asocial media marketing
690 _asponsored content
690 _acustomer brand equity
690 _afashion industry
690 _aInstagram
690 _aluxury
690 _asocial media marketing
690 _asponsored content
786 0 _nMarché et organisations | o 37 | 1 | 2020-01-10 | p. 55-71 | 1953-6119
856 4 1 _uhttps://shs.cairn.info/journal-marche-et-organisations-2020-1-page-55?lang=en&redirect-ssocas=7080
999 _c1104033
_d1104033