000			01675cam a2200229 4500500
005			20251012014405.0
041			_afre
042			_adc
100	1	0	_aBrotcorne, Périne _eauthor
700	1	0	_a Nice, Richard _eauthor
245	0	0	_aInequalities and the figure of the digital user by default
260			_c2025.
500			_a28
520			_aThis article examines the socio-technical mechanisms underpinning the gradual standardization of the figure of the digital user during the digitisation of public services, and its impact on the production of inequalities in their use. It draws on an in-depth case study conducted within a public interest organisation in Belgium and is based on a theoretical approach at the crossroads of the sociology of digital social inequalities and an approach to public action through the prism of its instruments. By analysing the dynamics at work in the design of an online administrative counter and its actual use by people who are remote from digital technology, we will be able to see how institutional, organisational and technical constraints, coupled with a logic of prioritising the users for whom the service is intended, lead to the disqualification of categories of users whose characteristics are remote from the behaviour expected of an “ordinary” user-citizen.
690			_acase study
690			_adigital instrumentation
690			_adigital social inequalities
690			_apublic services
690			_auser figures
786	0		_nRéseaux | o 249-250 | 1-2 | 2025-03-31 | p. 219-246 | 0751-7971
856	4	1	_uhttps://shs.cairn.info/journal-reseaux-2025-1-2-page-219?lang=en&redirect-ssocas=7080
999			_c1530977 _d1530977