| 000 | 01252cam a2200217 4500500 | ||
|---|---|---|---|
| 005 | 20250112031349.0 | ||
| 041 | _afre | ||
| 042 | _adc | ||
| 100 | 1 | 0 |
_aAuriacombe, Brigitte _eauthor |
| 700 | 1 | 0 |
_a Cova, Véronique _eauthor |
| 245 | 0 | 0 | _aTipping: What those giving or receiving a tip really think |
| 260 | _c2017. | ||
| 500 | _a44 | ||
| 520 | _aThis article explores the meaning of tipping, both for those who give and those who receive tips. A qualitative study of customers and staff in different service sectors revealed four quite different interpretations of tipping. Each interpretation places tipping within a different dimension of the service relationship—the production of service, the contract, the social relationship, and the personal relationship—and constructs the tip either as compensation or as a gift. This in-depth study of tipping ends with managerial recommendations concerning tipping. | ||
| 690 | _aauthenticity | ||
| 690 | _acommodification process | ||
| 690 | _aconnoisseurship | ||
| 690 | _agastronomic and Bacchic brotherhoods | ||
| 786 | 0 | _nDécisions Marketing | o 86 | 2 | 2017-06-25 | p. 107-121 | 0779-7389 | |
| 856 | 4 | 1 | _uhttps://shs.cairn.info/journal-decisions-marketing-2017-2-page-107?lang=en |
| 999 |
_c155263 _d155263 |
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