000			03108cam a2200289zu 4500
001			88973512
003			FRCYB88973512
005			20251020124242.0
006			m o d
007			cr un
008			251020s2022 fr | o|||||0|0|||eng d
020			_a9781787783515
035			_aFRCYB88973512
040			_aFR-PaCSA _ben _c _erda
100	1		_aAgutter, Claire
245	0	1	_aITIL® 4 Drive Stakeholder Value (DSV) _bYour companion to the ITIL 4 Managing Professional DSV certification _c['Agutter, Claire', 'Villa, Katie']
264		1	_bIT Governance Publishing _c2022
300			_a p.
336			_btxt _2rdacontent
337			_bc _2rdamdedia
338			_bc _2rdacarrier
650		0	_a
700	0		_aAgutter, Claire
700	0		_aVilla, Katie
856	4	0	_2Cyberlibris _uhttps://international.scholarvox.com/netsen/book/88973512 _qtext/html _a
520			_aITIL® 4 Drive Stakeholder Value (DSV) If you’ve achieved your ITIL 4 Foundation certificate, you’re probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services. DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS. An excellent supplement to any ITIL 4 DSV training course The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles. The guide focuses on: The customer journey; Fostering stakeholder relationships; How to: shape demand and define service offerings, and align expectations and agree service details; Onboarding and offboarding; Continual value co-creation; Realising and validating service value; and Exam preparation. A useful tool throughout your career In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come – long after you’ve passed your exam. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
999			_c1556752 _d1556752