000			01270cam a2200157 4500500
005			20251214031206.0
041			_afre
042			_adc
100	1	0	_aJuan, Salvador _eauthor
245	0	0	_aJournal Reviews 2017
260			_c2018.
500			_a63
520			_aHotel companies are characterized by the existence of an organizational boundary between work on the scene, in interaction with customers, and in the backstage. The dramaturgical approach is particularly fertile in order to highlight the different rules governing work in these two regions. At the same time, in luxury hotels, the cut between scene and backstage is accompanied by a social division of labor, based on criteria of generation, gender and “race”. The professional logic of scene and backstage employees depends on recognition at work and on the constraints of the service relationship. In companies whose barriers between scene and backstage are more rigid, employee resistance strategies behind the scenes generate more tension which fuel their antagonism with those of the scene.
786	0		_nL'Homme et la société | 206 | 1 | 2018-05-14 | p. 397-403 | 0018-4306
856	4	1	_uhttps://shs.cairn.info/journal-l-homme-et-la-societe-2018-1-page-397?lang=en&redirect-ssocas=7080
999			_c1574565 _d1574565