000			01588cam a2200229 4500500
005			20250112043059.0
041			_afre
042			_adc
100	1	0	_aAltintas, Gulsun _eauthor
700	1	0	_a Royer, Isabelle _eauthor
245	0	0	_aReinforcing Resilience through Post-Crisis Learning: A Longitudinal Study of Two Turbulent Periods
260			_c2009.
500			_a96
520			_aResearch on organizational crises has so far focused on prevention and on management, highlighting how businesses could absorb jolts and show resilience. More recently, a few studies have been devoted to post-crisis learning. In this article, we extend previous work by focusing on the consequences crisis management and learning have on the impact and management of the subsequent environmental jolt. To do so, we conducted a longitudinal retrospective analysis of four cases in the tourism industry, from the inception of the crisis up to the management of the subsequent environment jolt. Our analyses show that an organization can reinforce its resilience following an external crisis through two related processes : 1/positive reinforcement learning at the time of impact absorption, and 2/double loop learning including strategic change to reduce the vulnerability of the organization.
690			_alearning
690			_astrategic change
690			_atourismindustry
690			_acrisis management
690			_aresilience
786	0		_nM@n@gement | 12 | 4 | 2009-10-01 | p. 266-293 | 1286-4692
856	4	1	_uhttps://shs.cairn.info/journal-management-2009-4-page-266?lang=en
999			_c185658 _d185658