000			01652cam a2200229 4500500
005			20250112061732.0
041			_afre
042			_adc
100	1	0	_aÖzdirlik, Burcu _eauthor
700	1	0	_a Pallez, Frédérique _eauthor
245	0	0	_aIn the name of the user: Co-designing the relationship with the public in a city hall
260			_c2017.
500			_a67
520			_aThe relationship with users and the improvement of this relationship are much-studied topics within the realm of public action. Different ways of transforming service relationships have been explored over the last twenty-five years and, recently, the co-designing of public services has been presented as the solution. One of these approaches, “public innovation through design,” promises to give users a central role within the design process. Who are these users, and how are they represented within this process? How can we qualify the results of this process as innovations? Through the analysis of a case study, we show that users are mostly absent from these processes and that the focus is on situations of use. Additionally, these situations of use are not necessarily a result of the field study. The most innovative projects propose novel situations of use with new types of users. Does this mean that “real” users would be obstacles to public innovation?
690			_adesign
690			_ainnovation
690			_auser
690			_aco-design
690			_apublic service
786	0		_nSciences du Design | o 5 | 1 | 2017-05-19 | p. 69-84 | 2428-3711
856	4	1	_uhttps://shs.cairn.info/journal-sciences-du-design-2017-1-page-69?lang=en
999			_c228032 _d228032