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| 005 | 20250121012216.0 | ||
| 041 | _afre | ||
| 042 | _adc | ||
| 100 | 1 | 0 |
_aBirem, Isabelle _eauthor |
| 700 | 1 | 0 |
_a Jallat, Frédéric _eauthor |
| 245 | 0 | 0 | _aLe service client comme levier de performance et de différenciation concurrentielle |
| 260 | _c2011. | ||
| 500 | _a72 | ||
| 786 | 0 | _nDécisions Marketing | 64 | 4 | 2011-12-01 | p. 75-77 | 0779-7389 | |
| 856 | 4 | 1 | _uhttps://shs.cairn.info/revue-decisions-marketing-2011-4-page-75?lang=fr&redirect-ssocas=7080 |
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