000 01740cam a2200277 4500500
005 20250121042405.0
041 _afre
042 _adc
100 1 0 _aBéraud, Paul
_eauthor
700 1 0 _a Chalancon, Benoit
_eauthor
700 1 0 _a Pénet, Caroline
_eauthor
700 1 0 _a Vittoz, Aurélie
_eauthor
700 1 0 _a Leca, Herminie
_eauthor
245 0 0 _aBeing in a crisis and having a telephone. Issues and psychiatric modalities
260 _c2021.
500 _a89
520 _aBased on the analysis of the implantation of a system of telephone listening, we offer a reflection on the issues involved in providing support by telephone in a public hospital establishment. Set up during the health crisis linked to Covid-19, the system makes it possible to evaluate and orientate multiple and varied requests received at a distance, and also imposes a reorganization of our frameworks of professional practice which we will discuss from three angles: the trinome of listeners (nurse, social worker, psychologist); the injunction to respond; and the distant proximity created by the virtual dimension of the telephone. The particular context of the shutdown permeates the whole of our reflection, because it created a temporal suspension and a sensitive experience without precedent in our contemporary societies, calling into question our roles as carers and our ways of caring.
690 _ahelp by telephone
690 _aemergency
690 _aCrisis lines
690 _ahelp by telephone
690 _aemergency
690 _aCrisis lines
786 0 _nConnexions | 115 | 1 | 2021-12-10 | p. 97-108 | 0337-3126
856 4 1 _uhttps://shs.cairn.info/journal-connexions-2021-1-page-97?lang=en&redirect-ssocas=7080
999 _c459682
_d459682