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041 _afre
042 _adc
100 1 0 _aPitsch, Karola
_eauthor
245 0 0 _aAnswering a robot’s questions: Participation dynamics of adult-child-groups in encounters with a museum guide robot
260 _c2020.
500 _a51
520 _aConsidering human-robot-interaction as a tool for investigating situated (inter-)action, this paper investigates encounters of small groups of adult and children with an autonomous museum guide robot in the real-world. Focusing on Question-Answer-Sequences, it explores how these groups attempt to answers the robot’s questions and the emerging interactional dynamics between the visitors. Analysis uses video-taped recordings and log-files of the system’s speech recognition. It combines fine-grained micro-analysis of interaction using Conversation Analysis (EM/CA) with the robot’s internal perspective. Analysis reveals that adults tend to assume the role of ‘participation facilitator’ and establish the child(ren) as primary co-participant(s) for the robot. The participants jointly work to produce an answer to the robot’s question, so that a conceptual distinction between the ‘answer-as-interactional process’ and the ‘answer-as-result’ is required. Implications for further designing Question-Answer-Sequences for robotic systems consist in a multimodal approach, in dealing with multiple users and sensitivity to the users’ heterogeneity.
690 _amuseum
690 _aparticipation
690 _aQuestion-Answer-Sequence
690 _aRobot-Child-Interaction
786 0 _nRéseaux | o 220-221 | 2 | 2020-05-22 | p. 113-150 | 0751-7971
856 4 1 _uhttps://shs.cairn.info/journal-reseaux-2020-2-page-113?lang=en&redirect-ssocas=7080
999 _c548987
_d548987