000			01531cam a2200205 4500500
005			20250121120902.0
041			_afre
042			_adc
100	1	0	_aUbaldi, Barbara _eauthor
245	0	0	_aElectronic Administration, Supporting Public Service Innovation
260			_c2013.
500			_a9
520			_a— Electronic Administration, Supporting Public Service Innovation — Information and communications technologies (ICTs) have enormous potential for innovation as regards the ways governments function and provide services. Successful improvements have been made in terms of online public service availability and provision, often surpassing all expectations and in spite of the challenges specific to the public sector. Governments worldwide face many challenges including the accelerated pace of technological development, the complexity of governments’ tasks and the high number of stakeholders involved in designing and providing services. This article focusses on the main developments in the use of ICTs which favour innovative public service provision and highlights some of the persisting challenges.
690			_aon line public administration
690			_aInformation and communication technologies
690			_apublic services
690			_ainnovation
786	0		_nRevue française d’administration publique | o 146 | 2 | 2013-08-01 | p. 449-464 | 0152-7401
856	4	1	_uhttps://shs.cairn.info/journal-revue-francaise-d-administration-publique-2013-2-page-449?lang=en&redirect-ssocas=7080
999			_c552876 _d552876