000			02117cam a2200373 4500500
005			20250121122431.0
041			_afre
042			_adc
100	1	0	_aZimmermann, Bénédicte _eauthor
245	0	0	_aEnacted or latent? Third-party mediation and the production of trust in business companies
260			_c2021.
500			_a14
520			_aDrawing on a qualitative study of employees’ capabilities in France and Germany, this article identifies two types of trust in companies: enacted trust, which is never definitively acquired and must constantly be reaffirmed through action, and latent trust, which is there regardless of the situation. The notion of third-party mediation, considered by Georg Simmel a necessary condition for social experience, is used to analyze how these types of trust are produced. Focusing on the case of a multinational aeronautics company, we show that enacted trust is mediated by organizational arrangements and forged by in situ interactions, whereas latent trust is grounded in institutional arrangements external to the company. The two types are complementary and may coexist within a single organization, but the latent form is not to be found in major corporations in France, where enacted trust dominates. It is the enigma of this improbable finding, revealed by the French-German comparison, that the article seeks to account for.
690			_aOrganization
690			_aCompany
690			_aAutonomy
690			_aInstitution
690			_aMediation
690			_aIndustrial relations
690			_aProfessional development
690			_aTrust
690			_aCodetermination
690			_aOrganization
690			_aCompany
690			_aAutonomy
690			_aInstitution
690			_aMediation
690			_aIndustrial relations
690			_aProfessional development
690			_aTrust
690			_aCodetermination
786	0		_nRevue française de sociologie | 62 | 1 | 2021-08-27 | p. 7-32 | 0035-2969
856	4	1	_uhttps://shs.cairn.info/journal-revue-francaise-de-sociologie-2021-1-page-7?lang=en&redirect-ssocas=7080
999			_c556970 _d556970