| 000 | 01642cam a2200253 4500500 | ||
|---|---|---|---|
| 005 | 20250121135110.0 | ||
| 041 | _afre | ||
| 042 | _adc | ||
| 100 | 1 | 0 |
_aErrajaa, Karim _eauthor |
| 700 | 1 | 0 |
_a Safraou, Imen _eauthor |
| 700 | 1 | 0 |
_a Gabteni, Héger _eauthor |
| 245 | 0 | 0 | _aThe influence of service quality of an online learning platform on learners’ reactions |
| 260 | _c2022. | ||
| 500 | _a14 | ||
| 520 | _aThis article examines the influence of perceived quality of service on learners’ reactions to a virtual learning platform. To accomplish this, the authors conduct a quantitative empirical study using a teaching innovation recently deployed in some programs of a French business school as a case study. Data was collected from a sample of 457 learners who used the platform between September and December 2019. The main results show that the perceived quality of service provided by the virtual learning platform (quality of information, platform design, support, and overall quality of the platform) has a positive influence on learners’ reactions (satisfaction, attitude toward the platform, and intention to recommend the platform and use it in the future). | ||
| 690 | _apedagogical innovation | ||
| 690 | _avirtual learning platform | ||
| 690 | _aquality of online service | ||
| 690 | _apedagogical innovation | ||
| 690 | _aonline quality of service | ||
| 690 | _avirtual learning platform | ||
| 786 | 0 | _nLa Revue des Sciences de Gestion | o 314 | 2 | 2022-05-20 | p. 41-50 | 1160-7742 | |
| 856 | 4 | 1 | _uhttps://shs.cairn.info/journal-revue-des-sciences-de-gestion-2022-2-page-41?lang=en&redirect-ssocas=7080 |
| 999 |
_c577668 _d577668 |
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