000			01852cam a2200241 4500500
005			20250121143441.0
041			_afre
042			_adc
100	1	0	_aDujardin, Pierre-Philippe _eauthor
700	1	0	_a Lépine, Valérie _eauthor
245	0	0	_aWhat skills and resources for healthcare managers in the management of highly emotionally charged situations?
260			_c2018.
500			_a27
520			_aIn hospitals, the place of emotions in professional activity is usually organizationally neglected, which forces managers to find their own adjustments. The healthcare manager, regulator of work relations, is a catalyst of many tensions. The goal of this research is to identify activities that generate emotional work. Two focus groups brought together 19 healthcare managers who recollected 47 emotional situations.The analysis identified four fields of activities generating emotions based on three criteria (emotional field, trigger and power to act) which are emphasized in the emotional experiences of managerial situations. Five representative situations emerged from the results of the quantitative analysis, which were then qualitatively analyzed. This study highlights that the managers are not necessarily consciously aware of their resources and strategies. It contributes to the recognition of emotional efforts inherent to management. It also establishes recommendations to accompany managers in the management of situations generating emotions.
690			_awork organization
690			_aemotion
690			_aempowerment
690			_ahealthcare manager
690			_ahospital management
690			_aorganization of care
786	0		_nSanté Publique | 30 | 4 | 2018-10-22 | p. 507-516 | 0995-3914
856	4	1	_uhttps://shs.cairn.info/journal-sante-publique-2018-4-page-507?lang=en&redirect-ssocas=7080
999			_c587185 _d587185