000 01523cam a2200241 4500500
005 20250121150308.0
041 _afre
042 _adc
100 1 0 _aLaville, Jean-Louis
_eauthor
245 0 0 _aThe sociology of services
260 _c2016.
500 _a90
520 _aThe service relationship has a bad press in the field of social action and social work. It is suspected of corrupting relations with service users. These worries coincide with fears expressed by pioneering authors like Gorz. With the advent of Fordism, industrial society reached a compromise between social justice and economic performance. The service society coincided with an increase in inequalities brought about by dogmatism about the market. However, there is no economic determinism in this state of affairs. On this point, the author has a different point of view from Gorz. He emphasizes the variety of institutional constructions within a service society. The first part of the article establishes a general framework. The second examines the specific forms taken by the service relationship in personal care, and the analytical framework specific to the field.
690 _aservice user
690 _aregulation
690 _ainstitution
690 _aservices
690 _apersonal care
690 _aorganization
690 _arelations
786 0 _nVie sociale | o 14 | 2 | 2016-05-23 | p. 33-47 | 0042-5605
856 4 1 _uhttps://shs.cairn.info/journal-vie-sociale-2016-2-page-33?lang=en&redirect-ssocas=7080
999 _c593167
_d593167