| 000 | 01465cam a2200205 4500500 | ||
|---|---|---|---|
| 005 | 20250121210657.0 | ||
| 041 | _afre | ||
| 042 | _adc | ||
| 100 | 1 | 0 |
_aGallouj, Faïz _eauthor |
| 700 | 1 | 0 |
_a Toivonen, Marja _eauthor |
| 245 | 0 | 0 | _aElaborating the characteristics-based approach to service innovation: making the service process visible |
| 260 | _c2011. | ||
| 500 | _a69 | ||
| 520 | _aThis paper tackles the issue of how to make the process nature of services more visible in the characteristics-based service innovation model developed by Gallouj and Weinstein (1997). We argue that the invisibility of the service process in the original model is likely to reduce the use of the model for detailed-level analyses within individual services. In our supplemented model four new aspects are added: a separate category for the process characteristics, the ‘front office - back office’ division, the customer’s technology and process, and the distinction between direct and indirect utilities. We apply our model in two empirical cases, which depict knowledge-intensive business services (KIBS) and consumer services. JEL Codes: L80, O30, O33 | ||
| 690 | _aservices | ||
| 690 | _acharacteristics-based approach | ||
| 690 | _ainnovation | ||
| 786 | 0 | _nJournal of Innovation Economics & Management | 8 | 2 | 2011-11-22 | p. 33-58 | |
| 856 | 4 | 1 | _uhttps://shs.cairn.info/revue-journal-of-innovation-economics-2011-2-page-33?lang=en&redirect-ssocas=7080 |
| 999 |
_c692836 _d692836 |
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