| 000 | 01397cam a2200265zu 4500 | ||
|---|---|---|---|
| 001 | 10077558 | ||
| 003 | FRCYB10077558 | ||
| 005 | 20250108085218.0 | ||
| 006 | m o d | ||
| 007 | cr un | ||
| 008 | 250108s1996 fr | o|||||0|0|||eng d | ||
| 035 | _aFRCYB10077558 | ||
| 040 |
_aFR-PaCSA _ben _c _erda |
||
| 100 | 1 | _aAmerican Productivity & Quality Center | |
| 245 | 0 | 1 |
_aCustomer Satisfaction Measurement _c['American Productivity & Quality Center'] |
| 264 | 1 |
_bAPQC American Productivity & Quality Center _c1996 |
|
| 300 | _a p. | ||
| 336 |
_btxt _2rdacontent |
||
| 337 |
_bc _2rdamdedia |
||
| 338 |
_bc _2rdacarrier |
||
| 650 | 0 | _a | |
| 700 | 0 | _aAmerican Productivity & Quality Center | |
| 856 | 4 | 0 |
_2Cyberlibris _uhttps://international.scholarvox.com/netsen/book/10077558 _qtext/html _a |
| 520 | _aLearn how best-practice organizations share ways to develop and implement improved customer satisfaction measurement (CSM) processes that link to broader quality-related processes and corporate mission statements in Customer Satisfaction Measurement. Discover strategic issues, CSM implementation, organizational issues, CSM methodology, and links from CSM to business results and processes. Examine other emerging trends from the study data, including cost-benefit analysis, customer value, organizational buy-in, and employee performance and business results. | ||
| 999 |
_c80901 _d80901 |
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