A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman
Lalart, Pierre
A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman - 2023.
56
This interview features an exchange between Pierre Lalart, President of the French Espaces de Rencontre Federation, and Phil Coleman, Communications Officer for Contact Centres in the uk, and hinges on a report from both countries that highlights their points of divergence and convergence. The interview includes three areas of investigation. The first covers the history and functioning of each structure, the second details changes in clinical and social practices within them, while the third sheds light on the lessons learned from this comparative perspective.
A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman - 2023.
56
This interview features an exchange between Pierre Lalart, President of the French Espaces de Rencontre Federation, and Phil Coleman, Communications Officer for Contact Centres in the uk, and hinges on a report from both countries that highlights their points of divergence and convergence. The interview includes three areas of investigation. The first covers the history and functioning of each structure, the second details changes in clinical and social practices within them, while the third sheds light on the lessons learned from this comparative perspective.
Réseaux sociaux