A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman (notice n° 463749)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01508cam a2200301 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250121050822.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lalart, Pierre |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | A comparative study of French and British contact centres based on a discussion between Pierre Lalart and Phil Coleman |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2023.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 56 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This interview features an exchange between Pierre Lalart, President of the French Espaces de Rencontre Federation, and Phil Coleman, Communications Officer for Contact Centres in the uk, and hinges on a report from both countries that highlights their points of divergence and convergence. The interview includes three areas of investigation. The first covers the history and functioning of each structure, the second details changes in clinical and social practices within them, while the third sheds light on the lessons learned from this comparative perspective. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | United Kingdom |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | France |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Contact centre |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | comparative study |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | United Kingdom |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | France |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Contact centre |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | comparative study |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Coleman, Phil |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Baccou, Lise |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Drweski, Philippe |
| Relator term | author |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gratton, Emmanuel |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Dialogue | o 240 | 2 | 2023-06-28 | p. 107-126 | 0242-8962 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/journal-dialogue-2023-2-page-107?lang=en&redirect-ssocas=7080">https://shs.cairn.info/journal-dialogue-2023-2-page-107?lang=en&redirect-ssocas=7080</a> |
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