Du partage de connaissances au travail collaboratif : portées et limites des outils numériques (notice n° 1597030)
[ vue normale ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01730cam a2200229 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251228074200.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Benedetto-Meyer, Marie |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Du partage de connaissances au travail collaboratif : portées et limites des outils numériques |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2017.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 5 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | RésuméComment, dans une entreprise commerciale, faire collaborer des conseillers pour améliorer la relation client ? L'analyse d'une initiative lancée par une entreprise mobilisant progressivement des outils numériques dans ce sens, permet de s'interroger sur le rôle des outils dans la communication et de partage d'informations, et leur capacité à favoriser de nouvelles collaborations et le développement d'organisations plus coopératives et transversales. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | From knowledge sharing to collaborative work: the scope and limitations of digital toolsHow can customer advisors be helped to collaborate in a bid to improve customer relations? By analyzing a company's gradual introduction of digital tools as part of a customer relations initiative, it has been possible to consider the role of such tools in the communication and sharing of information, indeed, in fostering new types of collaboration and the development of progressively cooperative, transversal organizations. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | COLLECTIF DE TRAVAIL |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | NUMÉRIQUE |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | OUTIL COLLABORATIF |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | RELATION CLIENT ENTRAIDE |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Klein, Nicolas |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Sociologies pratiques | 34 | 1 | 2017-05-10 | p. 29-38 | 1235-9278 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-sociologies-pratiques-2017-1-page-29?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-sociologies-pratiques-2017-1-page-29?lang=fr&redirect-ssocas=7080</a> |
Pas d'exemplaire disponible.
Réseaux sociaux