La performance économique et la qualité dans les relations de service : de la contradiction au renforcement mutuel (notice n° 843990)
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| fixed length control field | 02317cam a2200301 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123143143.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mebarki, Lamine |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | La performance économique et la qualité dans les relations de service : de la contradiction au renforcement mutuel |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2019.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 92 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | À partir de l’idée selon laquelle la cohabitation de la performance économique et de la qualité de service présente un caractère contradictoire dans les relations de service, cette étude s’attache à identifier les points de renforcement mutuel entre ces deux dimensions de la performance. Nos résultats expliquent et nuancent la tension existante entre ces deux dimensions et mettent en évidence la manière dont s’opère le renforcement mutuel entre ces dernières. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Based on the idea that the coexistence of economic performance and service quality is contradictory into service relationship, this research identifies the points of mutual reinforcement between these two dimensions of performance. Our results explain and moderate the tension between these two dimensions and highlight how the mutual reinforcement between them two is carried out. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | A partir de la idea según la cual la convivencia del rendimiento económico y de la calidad de servicio presenta una naturaleza contradictoria en las relaciones de servicio, este estudio se centra en la identificación los puntos de refuerzo mutuo entre estas dos dimensiones del rendimiento. Nuestros resultados explican y matizan la tensión que existe entre ambas orientaciones del rendimiento y ponen de relieve la manera con la cual se realiza el refuerzo mutuo entre éstas. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | relations de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | renforcement mutuel |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | performance économique |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | contradiction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | qualité de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | mutual reinforcement |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service relationship |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | economic performance |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | service quality |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | contradiction |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Recherches en Sciences de Gestion | 127 | 4 | 2019-02-11 | p. 271-294 | 2259-6372 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-recherches-en-sciences-de-gestion-2018-4-page-271?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-recherches-en-sciences-de-gestion-2018-4-page-271?lang=fr&redirect-ssocas=7080</a> |
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