Impact des éléments de service sur la satisfaction des apprenants en formation continue : cas d’un projet d’introduction du « blended learning » (notice n° 844241)
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| fixed length control field | 02595cam a2200313 4500500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250123143238.0 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Tchuente, Monique |
| Relator term | author |
| 245 00 - TITLE STATEMENT | |
| Title | Impact des éléments de service sur la satisfaction des apprenants en formation continue : cas d’un projet d’introduction du « blended learning » |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2019.<br/> |
| 500 ## - GENERAL NOTE | |
| General note | 45 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Huit éléments sont identifiés pour la caractérisation des services du blended learning en formation continue. Leur évaluation est basée sur une variante du modèle de confirmation des attentes où la qualité perçue a un impact direct sur la satisfaction. Le modèle tétraclasse introduit par Llosa est ensuite retenu pour l’analyse de l’impact de ces éléments de service sur la satisfaction des apprenants. Une étude de cas sur une entreprise camerounaise est présentée. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Eight elements that characterize the services of blended learning in the context of in-house training are identified. It is proposed to evaluate them using a variant of the expectation’s confirmation model where the perceived quality has a direct impact on satisfaction. The tetraclasse model introduced by Llosa is then selected to analyze the impact of these service elements on learners’ satisfaction. A case study conducted on a Cameroonian company is presented. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Ocho elementos son identificados para la caracterización de los servicios del blended learning en formación continua. Su evaluación está basada en una variante del modelo de confirmación de las esperas (previsiones) donde la calidad percibida tiene un impacto directo sobre la satisfacción. El modelo tétraclasse introducido por Llosa luego es retenido para el análisis del impacto de estos elementos de servicio sobre la satisfacción de los alumnos. Un estudio de caso sobre una empresa camerunesa es presentada. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | paradigme de confirmation des attentes |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | satisfaction des apprenants |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | impact des éléments de service |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | « blended learming » |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | modèle tétraclasse |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | tetraclasse model |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | learner satisfaction |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | blended learning |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | impact of service elements |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | expectations confirmation |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Tsapi, Victor |
| Relator term | author |
| 786 0# - DATA SOURCE ENTRY | |
| Note | Recherches en Sciences de Gestion | 134 | 5 | 2019-10-31 | p. 111-131 | 2259-6372 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://shs.cairn.info/revue-recherches-en-sciences-de-gestion-2019-5-page-111?lang=fr&redirect-ssocas=7080">https://shs.cairn.info/revue-recherches-en-sciences-de-gestion-2019-5-page-111?lang=fr&redirect-ssocas=7080</a> |
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