Management of Healthcare Organizations: From External Control to Monitoring, Usefulness, and Adaptability of a Balanced Scorecard
Type de matériel :
TexteLangue : français Détails de publication : 2001.
Sujet(s) : Ressources en ligne : Abrégé : Hospitals today are facing new constraints which reinforce the utility of management tools for directing this type of organization. This article aims to evaluate whether the balanced scorecard would be useful in satisfying this new need for management. First, we present the evolution of control and piloting in hospitals. In the second section, an ontological approach underlines convergences and divergences between this tool and its potential use in hospitals. Finally an empirical approach with two case studies analyses the usefulness of the four categories of measures of the balanced scorecard in managing hospital performance.
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Hospitals today are facing new constraints which reinforce the utility of management tools for directing this type of organization. This article aims to evaluate whether the balanced scorecard would be useful in satisfying this new need for management. First, we present the evolution of control and piloting in hospitals. In the second section, an ontological approach underlines convergences and divergences between this tool and its potential use in hospitals. Finally an empirical approach with two case studies analyses the usefulness of the four categories of measures of the balanced scorecard in managing hospital performance.
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