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Changes in the institutional and legislative context and the evolution of social work professions have inevitably impacted the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decline in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the contours and evolution of the professional identity of social workers and to better understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define the professional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and for Changes in the institutional and legislative context and then the evolution of social work professions are inevitably impact the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decrease in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the contours and evolution of the professional identity of social workers and to better understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define the professional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and finally obstacles.